Name: Garage Door Pacific City
Address: 5701 Kiwanda Dr, Pacific City, OR, 97135, US
Telephone: (971) 265-6160
Price range: $$
Rating: 4.9

Question 1

How quickly can you fix my broken springs?

Accepted Answer

We understand that a broken spring means your garage door is out of commission, which is why we prioritize spring repairs. In most cases, we can have a technician at your location within 2-4 hours during business hours, and our emergency service offers 60-minute response times 24/7.  The actual repair typically takes 45 minutes to 1.5 hours, depending on whether you have torsion or extension springs and if both springs need replacement. We always recommend replacing both springs at the same time, even if only one is broken, as the other is likely close to failure.  Our trucks are fully stocked with springs for all common door sizes, so we can complete most repairs in a single visit. For rare or specialty springs, we may need to order parts, but we'll provide a temporary solution to keep your door operational if possible.  Call us at (971) 265-6160 for immediate assistance with your broken spring – we're here to help!

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs break due to several factors, with the most common being simple wear and tear. Here's what you should know:  Cycle Life: Springs are rated for a specific number of cycles (one cycle = one open and close). Standard springs are rated for about 10,000 cycles, which equals roughly 7-10 years of typical use. High-cycle springs can last 25,000+ cycles.  Rust and Corrosion: Oregon's coastal climate accelerates spring corrosion. Rust increases friction and weakens the metal, shortening spring life. Regular lubrication helps prevent this.  Temperature Changes: Metal contracts in cold weather, making springs more brittle and prone to breaking. This is why many springs break during winter months.  Poor Maintenance: Springs that aren't regularly lubricated and inspected wear out faster. We recommend annual maintenance to extend spring life.  Improper Balance: If your door isn't properly balanced, springs work harder than necessary, leading to premature failure.  Cheap Materials: Low-quality springs from budget installations fail sooner. We use only high-quality, American-made springs with our 10-year warranty on all work.  Want to prevent unexpected spring failures? Ask about our preventive maintenance plans.

Question 3

Do you offer financing for new industrial door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment, which is why we offer several financing options to make it more affordable:  0% Interest Financing: For qualified buyers, we offer 0% interest financing for up to 18 months on installations over $2,000.  Low Monthly Payment Plans: Spread your investment over 24-60 months with competitive rates.  Same-as-Cash Options: Pay off your balance within the promotional period and pay zero interest.  No Prepayment Penalties: Pay off your balance early without any extra fees.  Quick Approval: Most customers get approved in minutes with our simple application process.  The financing covers the full project, including: - The garage door itself - All hardware and components   - Professional installation - Disposal of old door - 10-Year Warranty on All Work  Industrial door installations for commercial properties may have different financing terms – contact us for a custom quote.  Ready to explore your options? Call (971) 265-6160 or request a free estimate online. We'll provide a detailed quote and explain all financing options available for your specific project.

Question 4

How long does a garage door installation take?

Accepted Answer

A typical residential garage door installation takes 4-6 hours from start to finish. Here's what to expect:  Pre-Installation (30 minutes): Our team reviews the project, protects your floor, and prepares the workspace.  Old Door Removal (30-60 minutes): We carefully remove the existing door and dispose of it properly.  Track & Hardware Installation (1-2 hours): New tracks, rollers, and hardware are precisely installed and leveled.  Door Panel Assembly (1-2 hours): Panels are assembled and mounted, with careful attention to alignment.  Spring & Opener Setup (1 hour): Springs are tensioned and the opener is installed or reconnected.  Testing & Adjustment (30 minutes): We test the door multiple times, adjusting balance and safety features.  Factors that may extend installation time: - Custom or oversized doors - Structural modifications needed - New opener installation - Poor condition of existing opening  We'll provide a time estimate specific to your project during your free consultation.

Question 5

What maintenance does my garage door need?

Accepted Answer

Regular maintenance extends your garage door's lifespan and prevents costly repairs. Here's our recommended maintenance schedule:  Monthly (DIY): - Visual inspection of springs, cables, and rollers - Listen for unusual sounds during operation - Test auto-reverse safety feature  Every 3-6 Months (DIY): - Lubricate springs, hinges, and rollers with silicone spray - Check weatherstripping for damage - Tighten loose hardware  Annually (Professional): - Complete 25-point safety inspection - Spring tension adjustment - Track alignment check - Opener force adjustment - Detailed condition report  Why Professional Maintenance Matters: Trained technicians can spot issues before they become emergencies. We often find worn springs, fraying cables, or misaligned sensors that homeowners miss. Early detection saves money and prevents dangerous failures.  Our Annual Maintenance Plan includes: - Two scheduled tune-ups per year - 10% discount on repairs - Priority scheduling - Extended warranty coverage  Not satisfied? We'll make it right - complete peace of mind guaranteed.

Question 6

Are your technicians licensed and insured?

Accepted Answer

Absolutely! Here's what sets our team apart:  Licensing: - CCB Licensed Contractor - All technicians background-checked - Continuous education requirements  Insurance Coverage: - $1 million general liability - Workers' compensation for all employees - Commercial auto coverage  Certifications: - IDEA (International Door Association) Certified - IDA Member in good standing - Manufacturer-certified for major brands  Training: - Minimum 100 hours initial training - Annual safety recertification - Ongoing manufacturer training  When you choose Garage Door Pacific City, you're protected. If anything goes wrong during service, you're covered. We're also bonded, providing additional protection for your home and investment.  Family-owned business delivering reliable results since 2012. We take our responsibility to our community seriously, which is why we invest heavily in training and maintaining proper insurance coverage.

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